Abstract
Patient satisfaction and loyalty are critical components of healthcare organizations for success and profitability, and this can be accomplished by providing high-quality patient services. The purpose of this study is to understand the influencing factors of patient loyalty by maximizing patient satisfaction in healthcare facilities to enhance the organizational reputation and profits; moreover, discuss various perspectives on patient satisfaction, determining patient requirements, reliability, validity, questionnaire/ instrument construction, sampling methods, satisfaction and patient experience, and patient loyalty measurement.
A systematically collected information from published journal articles used to measure hospital patient satisfaction and loyalty for organizational reputation and profitability. Online databases, such as PubMed, Google Scholar, MEDLINE, medRxiv, and Research Gate, were used to gather journal -published articles. Patient-centered care at every touchpoint in healthcare delivery is crucial for patient satisfaction and loyalty, and the providers can enjoy stable revenue through high patient retention, reputation, and seamless referrals from delighted patients. Regarding reliability and validity, the best practice is to test and report these parameters in new constructs to ensure accuracy and consistency; moreover, the leaders should use appropriate statistical sampling techniques to measure patient loyalty when gathering sample data.