Remote care in PHC – cell phone use experience in a Family Health team in a slum area during the COVID-19 crisis

The Sars-CoV2 pandemic imposed a need to reorganize the work process of the Family Health teams resulting in challenges to access, management of chronic conditions and monitoring of people infected with the coronavirus. This article describes the uses and challenges of technologies like telephone calls and Whatsapp business in a Family Clinic team in a Rio de Janeiro slum. It’s possible to say that this use represents a tool to expand access and strengthen bonds, especially to people living with non-transmissible chronic and mental health conditions in a scenario of restricted access due to the context of the Sars-CoV2 pandemic.