The Effect of Accessibility on Health Service Preferences of Informal Sector Actors in the Era of the Covid-19 Pandemic in Makassar City

The impact of COVID-19 has made business actors, especially informal sector business actors, lay off and even terminate employment (PHK). This condition causes the access of informal sector business actors, including to health services, to experience problems. The purpose of the study was to identify the impact of the dimensions of accessibility of health services and government policies on the health service preferences of informal sector actors in Makassar City in the era of the COVID-19 pandemic.

This research is qualitative research with a case study approach. The procedure for selecting informants in this study was carried out purposively. Informants in this study are people who work in the informal sector/business actors and people who are currently and/or have experienced/suffered sick. Data analysis involves collecting open data, which is based on general questions, and analyzing information from the participants.

The results show that the dimension of accessibility is based on proximity, the dimension of accessibility is based on the availability of health care facilities, the dimension of accessibility is based on affordability from geographical and economic aspects, the dimension of accessibility is based on acceptance in the form of perceptions of health services and the dimension of accessibility is based on accuracy related to perceptions of health services in the era of the Covid Pandemic. -19 does not affect the preference of informal sector actors to continue to prioritize self-medication at home. Government policies in the form of various Physical or Social Distancing regulations and PSBB to prevent and control the Covid-19 pandemic do not affect the preferences of informal sector actors to prioritize self-medication at home. This is due to people’s fear of going to modern health services. It is recommended that the government actively communicates to the community so that every citizen has the right perspective on how to behave and act in the face of the COVID-19 pandemic, especially regarding the protection of the poor and informal sector actors to the fullest.