Successful System Implementation of a Communication and Resolution Program

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Published Oct 28, 2021
DOI: https://doi.org/10.18103/mra.v9i10.2573

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Main Article Content

Stephen Pearlman, MD, MSHQS
Clinical Effectiveness Officer, Acute Care, Christiana Care Health System; Clinical Professor of Pediatrics, Sidney Kimmel College of Medicine of Thomas Jefferson University
Michele Campbell, RN, MS
Vice-President Patient Safety (retired), Christiana Care Health System
Peter Lodato, MPH
Senior Project Manager, Patient Safety, Christiana Care Health System

Abstract

Communication and Resolution Programs (CRP) are becoming more commonplace in the United States. ChristianaCare adopted this approach after participating in a demonstration project through the US Agency for Healthcare Research and Quality in 2014-5. This paper documents our successful implementation of our CRP and the first five years of our results. Our organization saw increased reporting of medical events, improved patient safety, mitigation of medico-legal risks and improved patient and caregiver experience. The path to implementation is challenging and represents a major shift in how organizations deal with unexpected medical outcomes. The process is complex involving individuals from patient relations, risk management and patient safety. But the benefits are satisfying. Keys to success include strong leadership support and engagement of a multidisciplinary team.

Article Details

How to Cite
PEARLMAN, Stephen; CAMPBELL, Michele; LODATO, Peter. Successful System Implementation of a Communication and Resolution Program. Medical Research Archives, [S.l.], v. 9, n. 10, oct. 2021. ISSN 2375-1924. Available at: <https://esmed.org/MRA/mra/article/view/2573>. Date accessed: 03 july 2024. doi: https://doi.org/10.18103/mra.v9i10.2573.
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Issue
Vol 9 No 10 (2021): Vol.9 Issue 10 October 2021
Section
Research Articles

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