Abstract
Background and Objectives: COVID-19 led to quarantine and mandatory spatial distancing, making mobile technology critical in receiving information and services. Age differences were discovered in many aspects of mobile technology use; however, we lack knowledge about age differences in mobile technology use under the impact of COVID-19. Thus, this cross-sectional study investigated age differences in mobile technology use behavior and perceptions during COVID-19.
Research Design and Methods: We distributed a pilot-tested survey online. Participants were ≥35 years old, English speakers, and mobile technology users who lived in the United States. Data analysis involved descriptive statistics, Wilcoxon signed-rank test, and the Kruskal-Wallis test.
Results: Participants were categorized into three age groups, 35-49 (n=391, 45% female), 50-64 (n=435, 62% female), and ≥65 (n=386, 59% female). Each group significantly increased use frequency and perceived necessity to use mobile technology during COVID-19. People aged 35-49 reported using video/music entertainment more commonly than others, and people aged ≥65 reported more commonly using mobile technology for navigation and ordering taxi/car services during COVID-19 than those aged 35-49. We found no significant difference among groups regarding valuing social and emotional benefits and ease of use in deciding to use mobile technology during COVID-19.
Discussion and Implications: COVID-19 impacted mobile technology use in all ages, but age groups were found to use mobile technology for different purposes. Still, people of all ages increased their interest in the benefits of using mobile technology and decreased their focus on ease of use. COVID-19 coincidentally created a suitable environment to introduce mobile technology remote services widely to an aging population.